At Exclusive Hotel Punta Cana, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

We collect personal information that you provide to us directly, such as when you:

• Make a booking or reservation.
• Contact us via email, phone, or contact forms.
• Subscribe to our newsletters.
• Participate in surveys or promotions.

The information we collect may include:

• Name, email address, phone number, and other contact details.
• Payment information (processed securely via third-party platforms like FareHarbor).
• Information related to your bookings or inquiries.

2. How We Use Your Information

We use your personal information to:

• Process your bookings and reservations.
• Communicate with you regarding your inquiries or reservations.
• Provide customer support and address any issues or concerns.
• Send promotional materials, newsletters, or offers (only if you have opted in).
• Improve our website, services, and customer experience.

3. Third-Party Services

We use external service providers, such as FareHarbor, to process payments securely. These third-party services may have access to your personal information only to the extent necessary to perform their functions and are governed by their own privacy policies.

We may also share your data with:

• Third-party marketing platforms (with your consent).
• Analytics services like Google Analytics to help us improve our website.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, or disclosure.

However, please note that no transmission of data over the internet is completely secure, and we cannot guarantee the security of information shared with us electronically.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access and request copies of your personal data.
• The right to request corrections or updates to your personal data.
• The right to request deletion of your personal data (subject to legal requirements).
• The right to withdraw consent for processing your data.

If you wish to exercise any of these rights, please contact us at booking@exclusivehotelpuntacana.com.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and gather data about how you interact with our website. Please refer to our Cookie Policy for more details.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, so we encourage you to review it periodically.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how your personal information is handled, feel free to reach out to us:

• Email: booking@exclusivehotelpuntacana.com
• Phone: 1 (849) 427-0434