At Exclusive Hotel Punta Cana, we strive to provide excellent service and ensure a smooth experience for our clients. We understand that plans can change, and we offer a flexible cancellation policy to accommodate such changes.

1. Free Cancellations

You may cancel your reservation free of charge if you do so at least 24 hours before the scheduled start of your stay. Cancellations made within this time frame will not incur any penalties, and you will receive a full refund.

2. Late Cancellations

If you cancel within 24 hours of your scheduled check-in or fail to show up, we reserve the right to charge 100% of the total cost of the reservation as a late cancellation fee. No refunds will be provided for late cancellations or no-shows.

3. How to Cancel

To cancel your reservation, please contact us via:

• Email: booking@exclusivehotelpuntacana.com
• Phone: 1 (849) 427-0434

We recommend contacting us as soon as possible if you need to cancel or reschedule your booking.

4. Modifications

If you need to modify your reservation (e.g., change the date or time), please contact us at least 24 hours in advance. We will do our best to accommodate your request based on availability.

5. Force Majeure

In the event of unforeseen circumstances beyond your control, such as extreme weather conditions, natural disasters, or other emergencies, we may waive the cancellation fee. Please contact us for assistance in such situations.